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This page explains how GWS Partners Ltd handles your information, uses cookies and manages workshop bookings.

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Last updated: 25 October 2026

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For questions about these policies, contact enquiries@gwspartners.co.uk.

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Privacy notice

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Who we are

GWS Partners Ltd is responsible for the personal information covered by this notice.

Company number: 10827333
ICO registration reference: A8916790
Registered office: 78 Dock Master House, 302 Manor Road, London E16 4BY

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Information we collect

Depending on how you contact us or use our services, we collect:

• Your name and contact details.

• Booking, attendance and payment information.

• Messages, enquiries and feedback you send us.

• Information you choose to provide about accessibility or support needs.

• Technical information about your visit, as explained in our cookie policy.

We receive information directly from you and through the platforms used to manage enquiries, bookings and payments. If someone books on your behalf, they may provide your name and contact details.

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How and why we use your information

We use your information to:

• Answer enquiries: our legitimate interest in responding to people who contact us, or to take steps towards a contract at your request.

• Manage bookings and deliver services: to fulfil our contract with you.

• Keep financial records: to meet our legal obligations.

• Manage complaints and improve our services: our legitimate interest in running and improving our business.

• Send promotional emails: with your consent. You can unsubscribe at any time.

Booking confirmations, joining instructions and essential service updates are separate from promotional emails.

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Accessibility and sensitive information

You do not need to tell us your diagnosis to ask for an adjustment.

Please share only what we need to understand your request. Where we need to record health or disability information, we will explain why, who can access it and how long we keep it. We will obtain your explicit consent unless another lawful condition applies.

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Who receives your information

We use the following platforms, depending on how you interact with us:

• Wix: our website, enquiries and access to paid self-service training.

• Eventbrite: workshop bookings and tickets.

• LinkedIn: workshop promotion, event listings and enquiries.

• Zoom: live online workshops.

• Stripe: payment processing.

• Xero: accounting and financial records.

We only share information needed for the relevant purpose. We may also share relevant information with facilitators, professional advisers or public authorities where necessary.

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How long we keep information

• General enquiries: 12 months after our last contact.

• Workshop attendance records: 2 years after the workshop.

• Accessibility requests: 3 months after the workshop, unless ongoing support is agreed.

• Marketing contacts: until you unsubscribe, with a review after 2 years of inactivity. We keep a minimal record of unsubscribe requests to respect your preferences.

We delete or anonymise information when it is no longer needed. Relevant records may be kept longer to meet legal obligations or resolve a dispute.

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Your rights

Depending on the circumstances, you can ask us to:

• Provide a copy of your personal information.

• Correct inaccurate information.

• Delete information.

• Restrict how we use it.

• Transfer certain information to you or another organisation.

• Stop processing information based on legitimate interests.

You can object to direct marketing at any time. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful use.

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Contact enquiries@gwspartners.co.uk to exercise your rights.

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You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

 

Cookie policy

Cookies and similar technologies store or access information on your device.

Our website uses essential cookies to support functions such as security and [confirm other essential functions].

[Insert a verified cookie list showing each cookie’s name, provider, purpose, duration and whether consent is required.]

Where consent is required, optional cookies will only operate after you agree. You can accept or reject them and change your choice through [insert working Cookie settings link].

You can also control cookies through your browser. Blocking essential cookies may affect how the website works.

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Workshop booking terms

Your booking

Each workshop listing explains the topic, dates, duration, delivery method, price and what is included.

Your place is confirmed when we issue a booking confirmation following successful payment, unless the listing states otherwise.

Prices show the total payable, including VAT where applicable.

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Joining online workshops

Joining instructions will be sent to the email address used for your booking.

You will need a suitable device, internet connection and access to the platform named in the listing. Please contact us before the session if your joining instructions have not arrived.

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Self-service training access

Paid self-service training is accessed through our website on Wix.

Your purchase includes 12 months’ access from the purchase date, unless the course listing states otherwise. The access period and what is included will be shown before you pay.

Access is for the named learner only. Please do not share your login or copy, sell or distribute course materials without written permission.

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Self-service training access and cancellation

Self-service training is available through our Wix website immediately after successful payment. Access lasts for 12 months from purchase, unless the course listing states otherwise.

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Before immediate access begins, we ask for your express consent and acknowledgement that you will lose your 14-day cancellation right once the digital content is supplied. We confirm this in your purchase confirmation.

This does not affect your statutory rights if the content is faulty or not as described.

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Financial Records

invoices, payment and accounting records are kept for 6 years from the end of the company financial year they relate to, or longer where legally required.

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Accessibility

We want our workshops to be accessible. Contact enquiries@gwspartners.co.uk to discuss adjustments before booking or as soon as possible afterwards.

We will discuss what we can reasonably provide. You do not need to provide a diagnosis.

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Cancellations and refunds

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To cancel or request a transfer, email enquiries@gwspartners.co.uk with your name and booking details.

• At least 7 days before the first session: you can cancel for a full refund.

• Less than 7 days before the first session: you can transfer your booking once to a future workshop, subject to availability. Please contact us before your original workshop starts.

• Once the series has started: we do not normally refund missed sessions.

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If GWS cancels or changes a workshop

This policy does not affect your statutory rights, including any applicable cooling-off period.

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Where a statutory cancellation right applies to an online service booking, you normally have 14 days from entering the contract to cancel.

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If you ask us to start delivering the service during that period, we will obtain your express request. If you then cancel, you may need to pay a proportionate amount for services already provided. The right ends once the service is fully delivered only where the required consent and acknowledgement have been obtained.

These terms do not limit your statutory rights.

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Participation and privacy

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We do not record our live workshops. Participants must not record, photograph or take screenshots of sessions.

Please respect other participants’ privacy and do not share their personal stories or identifying information outside the workshop. Share only what you feel comfortable sharing, as we cannot guarantee other participants’ actions.

Self-service training is available to purchase separately. It is not included in your workshop booking unless the listing states otherwise.

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Workshop materials

Materials are provided for your personal learning. Please do not reproduce, sell, publish or distribute them without written permission.

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Scope of our workshops

Our workshops provide education and practical skills. They do not provide diagnosis, therapy or individual medical advice.

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Analytics and advertising

We use Google Analytics to understand how visitors use our website.

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We use Meta Pixel and Conversions API to measure advertising results and support relevant advertising on Facebook and Instagram.

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These tools may process information about your device, website activity and interactions, such as enquiries or purchases.

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You can manage optional analytics and advertising cookies through our cookie settings.

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Questions and complaints

Email enquiries@gwspartners.co.uk, explaining the issue and the outcome you would like.

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We aim to acknowledge complaints within 5 working days and provide a full response within 20 working days.

If we need more time, we will explain why and let you know when you can expect a response.